Vera Bradley designs efficiency and better customer experiences with Dynamics 365 | Microsoft Customer Stories
When finance operations are complex, innovation slows down. This customer story highlights how Vera Bradley streamlined its financial systems with Dynamics 365, creating space to focus on customers and deliver stronger experiences. Read the story to see what's possible, and contact ZMEDIA CORP to explore how Dynamics 365 can help your organization achieve the same results.
How did Vera Bradley improve efficiency?
Vera Bradley unified its finance, commerce, supply chain, and customer service operations by implementing Microsoft Dynamics 365 and Copilot Studio. This integration streamlined processes, centralized financial management, and provided real-time insights, resulting in increased efficiency and a 25% reduction in live agent escalations.
What were the financial benefits of the new system?
By moving to Microsoft Dynamics 365, Vera Bradley saved millions of dollars annually in maintenance and software costs compared to its previous solutions. The company was facing potential costs exceeding $10 million to upgrade its outdated SAP environment, making the transition to Dynamics 365 a cost-effective choice.
How does Microsoft Copilot Studio enhance customer service?
Microsoft Copilot Studio has enabled Vera Bradley to automate over 2,000 monthly support cases through a chat-based self-service agent. This has reduced live agent escalations by 25%, allowing customer service representatives to focus on more complex issues, thereby improving overall customer engagement and satisfaction.
Vera Bradley designs efficiency and better customer experiences with Dynamics 365 | Microsoft Customer Stories
published by ZMEDIA CORP
A Media Company
Lots of choices. Lot’s of places you could go. How would you like to discover a media company that can take you from start to finish with each and every project? ZMEDIA CORPORATION is a media company that can do exactly that! We can brand you from beginning to end: Site design, print design, hosting, domain registration, video/streaming television, social media, cloud solutions, email marketing, and a variety of services such as, prepaid cellular, internet, cable, phone through our partners.
Your site needs to be kept simple, yet effective in communicating what you want to your visitors. It’s like starting with a blank canvas and strategically placing all the important pieces in such a way that engages your visitors to explore deeper and learn more about you. It has to turn out to be a masterpiece, once finished. Every site is different, it either gets the job done or it doesn’t. It really does make a difference in having right skill set and creative instinct to design your site. You just can’t trust your vision to just anyone. It’s yours and yours alone. Actually, it really isn’t the site that people want or should want. It’s you! Your site is just the gateway or introduction of you. That’s it!
Many clients tell us they discover that one company just cannot offer everything needed to help them grow. We do and will show you how easy it is to complete the entire process of branding you to match your vision! It’s as simple as that. We invite you to take an opportunity to discover what ZMEDIA CORPORATION can do for you. There really isn’t any reason to go anywhere else. Your time is valuable and is better spent operating your business. Leave the rest to us!
Sign in with LinkedIn